The ServiceNow connector enables you to create a ServiceNow ticket to track a particular issue identified by the Cequence Unified API Protection (UAP) platform.

You can create multiple connectors. Each connector can use a different set of credentials, tags, and ticket types. The ServiceNow connector for the Cequence UAP platform can create Incidents or Service Requests.

Tickets you create with the ServiceNow connector include information on the risk, endpoint, and host associated with the risk. Additionally, the tickets include the raw request and response, as well as any optional tags that you specify at the time of creating the ticket. ServiceNow tickets are independent from issues in the context of the Cequence UAP platform's issue tracking, and status changes in one do not affect the other.

Before you start

Confirm that your Cequence UAP platform version is 8.0 or later. Earlier versions don't support connecting to ServiceNow.

What you'll need

The Cequence UAP platform requires a client ID and client secret for your ServiceNow platform. If you don't already have one available, generate a new client in your ServiceNow platform and note the client ID and client secret.

Items to download

You don't need to download anything to configure the ServiceNow Connector.

Enabling the connector

1. Log in to the Cequence UAP platform.
   The Dashboard appears.
2. From the left navigation bar, click Integrations > Ticketing.
   The Ticketing Integrations appears with the Available tab selected.
3. On the ServiceNow card, click + Configure.
   The ServiceNow connector configuration wizard appears, set to the Connection step.
4. Type the connection information in their respective fields.
   • Connector Name
   • ServiceNow URL
   • Client ID
   • Client Secret
   • Username
   • Password
5. Click Test Connection.
   When the connection succeeds, the Next button becomes active.
6. Click Next.
   The ServiceNow connector configuration wizard advances to the Defaults step.
7. From the Ticket Type drop-down, select the default type of incident the Cequence UAP platform creates in ServiceNow.
   Your options are Incident or Service Request.
8. In the Tags field, type a set of tags to identify this connector.
9. Click Next.
   The ServiceNow connector configuration wizard advances to the Review step.
10. Check the connector information and click Create Connector.

Your Cequence UAP platform instance is now connected to your ServiceNow instance.

Check your work

Log in to your ServiceNow instance and look for incidents being created by the Cequence UAP platform.